General
What is MedFlats?
MedFlats is an eco-friendly, all-inclusive, fixed-cost returns and disposal system.
It comes in three sizes (small, medium, and large) to suit a full-spectrum of return/disposal
needs. View the products,
here.
Why is MedFlats green?
MedFlats is considered a green product for many reasons. First, the MedFlats box
is made out of recycled materials and is 100% recyclable. Second, the MedFlats system
of disposal uses a waste-to-energy incineration facility that in turn powers thousands
of homes in the U.S. Third, by returning and disposing of pharmaceutical drugs via
the MedFlats system, pharmaceutical products are being kept out of our landfills
and water supplies. As a company, our culture is to "use" wisely and "re-use" as
often as possible. Learn more about our commitment to being "green,"
here.
What is included in the MedFlats service?
Included in MedFlats is a shipping container (box or envelope, depending on size),
plastic liner bag, instructions for use, pre-paid return shipment label, and access
to the MedFlats Customer Portal (for flat registration, reporting, and online tutorials
and customer support). View the products,
here.
What happens to my flat after I ship it back?
Your flat is returned to PharmaLink, Inc. (the return and disposal service provider
and creator of MedFlats). At the PharmaLink facility, a team of processors verifies
inventory and sorts product based on return eligibility. Product that is eligible
for return is sent back to the manufacturer for possible credit which, once received,
will be sent to you in the form of a check from MedFlats by PharmaLink. Product that
is not eligible for return is packaged for disposal and sent
to a waste-to-energy incineration facility. All of these events are tracked in our
system, and the information is then made available to you by way of the "Reports"
section of the Customer Portal. Learn more about MedFlats, here.
Where can I purchase MedFlats?
MedFlats is sold via a network of distributors to healthcare facilities and professionals.
To order MedFlats, contact your distributor.
How much is MedFlats?
Contact your distributor for pricing.
My flat is damaged; what do I do?
If you receive a damaged or incomplete MedFlat, contact your distributor. They will
be able to inform you of their policy on returning damaged products.
I need to talk to real person; how do I get in touch with a Customer Service Representative?
You can contact a MedFlats Customer Service Representative between 8 a.m. and 5
p.m. EST, Monday through Friday at 800-257-3527. You can contact
us online at www.MedFlats.com/contact or email us at
[email protected].
How do you use my personal information?
Your account information is private, secure, and only used to complete return and
disposal of MedFlats. We may use your email address to contact you regarding account
changes (updated account information, password reset, etc.), important MedFlats
updates, or special offers, but you can opt-out of email communications at any time
(not applicable to emails that are auto-generated due to account information changes).
We will never share or sell your information.
For more information on MedFlats terms and conditions and privacy policy, go here.